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The EZ-Link card is a stored-value card for public transport in Singapore like buses and MRT. The Singapore Travel Pass combines an EZ-Link card with travel benefits like free SIM data and travel insurance, making it ideal for tourists. Tourists coming in to Singapore may use the Singapore Travel Pass as a multi-purpose travel insurance that gives them access to tourist amenities.

HL Assurance’s Singapore Travel Pass offers travel insurance, free data, a free Bird Paradise ticket, dining discounts, and car rental discounts—a discovery pass that covers it all for one price!

You'll need your passport to buy a tourist SIM card in Singapore. Some retailers might ask for additional documents like your arrival card.

The Singapore tourist SIM card is valid for 28 days. The Singapore Travel Pass comes with a 100GB SIM card valid for 7 days.sss

All foreign short term visitors entering Singapore are eligible to purchase. Please take note that the insurance policy does not cover Singapore Citizens, Singapore Permanent Residents or Singapore Long Term Pass Holders, including travellers holding In-Principal approval (IPA) issued by Ministry of Manpower.

18 to 70 years old

Yes, you can purchase the Singapore Travel Pass. However, the Insurance coverage is for 7 days.

The Singapore Travel Pass can be purchased online at: https://app.hlas.com.sg/singapore-travel-pass/quote

You will receive a confirmation email from us which contains your Policy Schedule and Wording, your 2-in-1 Tourist SIM and EZ-Link Card Redemption Letter, your Bird Paradise Entry Voucher, and a Welcome Pack with full information on how to redeem and enjoy your Singapore Travel Pass benefits.

Please bring along your 2-in-1 Tourist SIM and EZ-Link Card Redemption Letter as well as your passport to a Travelex Counter in Changi Airport Terminal 3 or any of our listed SingTel stores. More details of the redemption locations can be found here.

  • For enquiries related to Bird Paradise, please contact Mandai Wildlife Reserve at https://www.mandai.com/en/contact-us.html.

  • For enquiries related to Sofitel Singapore City Centre, please contact the hotel at:

    Phone: +65 6428 5000
    Email: ha152@sofitel.com

  • For enquiries related to Avis, please contact Avis at:

    Phone: 1800 737 1668 / +65 6737 1668
    Email: Reservations@avis.com.sg or singapore.downtown@avis.com.sg

  • For enquiries related to the 2-in-1 Tourist SIM and EZ-Link card, please contact SingTel Customer Service hotline:

    1800 482 2800 / +65 6482 2800 (calling from overseas)
    Monday to Sunday 8.30am – 8.30pm, including public holidays.

  • For all other enquiries on the Singapore Travel Pass, please contact HL Assurance Customer Care Hotline at:

    Phone / WhatsApp : +65 6702 0202
    Monday to Friday 9.00am – 6.00pm (Mondays to Fridays, excluding public holidays)

    • All travellers are strongly encouraged to buy travel insurance covering costs related to Covid-19.

    Travellers will have to pay for their own treatment costs if the insurance coverage is insufficient.

    • $50,000 Hospitalization coverage related to Covid-19 and Accidental injuries
    • Accidental Death & Permanent Disablement cover of up to $20,000
    • Travel inconvenience benefits
    • Repatriation of Mortal Remains in the event of death due to Covid-19

    Kindly refer to the Full Benefits and Coverage table below:

    Coverage Limit
    Medical Expenses in Singapore
    COVID-19 Hospitalization or Medical Treatment Facility Expenses $50,000
    Accidental Hospitalization Expenses
    Personal Accident
    Accidental Death & Permanent Disablement $20,000
    Travel Inconvenience
    Loss of Baggage and Personal Effects $200
    Personal Money $200
    Personal Document $200
    Delayed Baggage - ($100 for every 6 hours) $200
    Trip Curtailment $300
    Travel Delay - ($100 for every 6 hours) $300
    Flight Overbooked - ($100 for every 6 hours) $200
    Other Benefits
    Repatriation of Mortal Remains $150,000
    The Insurance Policy is underwritten by HL Assurance Pte. Ltd.

    Coverage is for 7 days from the policy start date.

    You can contact our 24hr Assistance Services Hotline at +65 69226009 or WhatsApp +65 3129 2880 to request for telemedicine consultation.
    Telemedicine consultation will take place within 2 hours from request.

    The consultation is complimentary. If you require further medical assistance or treatment, additional charges will be charged to the policy holder by the provider.

    You can submit your claims through
    https://www.hlas.com.sg/claims/travelinsuranceclaims/

    Kindly refer to our Policy wordings for more details.

    You can download hi!App (free access) or go to hi.singtel.com (free access) or call *100*1# to check your SIM card balance and expiry.

    Dial 019 <Country Code><Area Code><Tel. No.>

    Simply ensure that your setting for APN (Access Point Name) is set to hi!card in your phone’s internet settings.

    DataRoam bundled with your 2-in-1 Tourist SIM and EZ-link card is activated immediately upon registration of SIM card and valid for use before expiration date.

    If you need more data overseas, you can go to hi!App or hi.singtel.com to purchase hi!DataRoam Plans. When overseas, call *100# to activate your DataRoam Plans within 30 days from purchase.

    28 days.

    • Unlimited data* on Facebook, WhatsApp, Line and WeChat
    • 3 GB data roam for Australia, Malaysia, Indonesia and Thailand
    • 500 mins local calls & 30 mins IDD calls**

    * Fair usage of 1GB per day applies for free access to Facebook, LINE, WeChat, WhatsApp.
    ** Local and international calls are charged based on per minute block.

    The EZ-Link card is a contactless stored value card used mainly for public transit in Singapore. It is accepted on all public buses, MRT/LRT, SMRT and TransCab taxis. It is also widely accepted as a mode of payment across merchants and retailers island-wide. Look out for the EZ-Link logo at partnered merchants to pay using your EZ-Link card.

    The EZ-Link card is also compatible with current dual-mode in-vehicle unit (IU), for your ERP and carpark payments (for CEPAS enabled carparks).

    You can top up EZ-Link cards at all General Ticketing Machines at bus interchanges and train stations, TransitLink Ticket Offices, 7-Eleven and many other selected top-up points in Singapore.

    Each EZ-Link card has a validity of 5 years from the date of encoding.

    The 2-in-1 Tourist SIM and EZ-link card once sold, are non-refundable or non- exchangeable for cash or any product. There will be no refund for all EZ-Link card costs and any unused value upon card loss, damage or expiry. You are responsible for the safe-keeping and usage of your 2-in-1 Tourist SIM and EZ-link card.

    Once you purchased a Singapore Travel Pass, you will receive a welcome email from us that contains full information on how to redeem all benefits.

    If you have read the provided terms and conditions and your query remains unanswered, please reach out to HL Assurance Customer Care Hotline at:

    Phone / WhatsApp : +65 6702 0202
    Monday to Friday 9.00am – 6.00pm (Mondays to Fridays, excluding public holidays)

    Bird Paradise is located at 20 Mandai Lake Road, Singapore 729825. You can get to Bird Paradise by public transport: Bus services 138 or 927, or the Mandai Khatib Shuttle. For more information, please visit Bird Paradise website here.

    Sofitel Singapore City Centre is located at 9 Wallich Street, 078885 Singapore. It is situated above the Tanjong Pagar MRT station. Upon exit at the ticket gantry, please proceed to Tanjong Pagar Centre’s glass elevators for direct access to the hotel on level 5 or you may proceed to Exit A to arrive at the hotel’s arrival lobby located at Peck Seah Street.