Frequently Asked Questions

Here are some frequently asked questions like travel restrictions to Singapore.

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The Singapore Travel Pass provides tourists with the essentials of travel:
  • 7-day Comprehensive Insurance with Hospitalisation coverage of up to $50,000 for Covid-19 or Accidental bodily injury.
  • 2 in 1 Tourist SIM and EZ-link card with 100GB 4G Local data and $3 stored value for public transport.

All foreign short term visitors entering Singapore are eligible to purchase. Please take note that the insurance policy does not cover Singapore Citizens, Singapore Permanent Residents or Singapore Long Term Pass Holders, including travellers holding In-Principal approval (IPA) issued by Ministry of Manpower.

18 to 70years old

Yes, you can purchase the Singapore Travel Pass. However, the Insurance coverage is for 7 days.

The Singapore Travel Pass can be purchased online at:

You will receive a confirmation email, together with the Insurance Policy schedule and Policy wording. The 2 in 1 Tourist SIM card redemption letter will also be included in the email.

Please bring along this letter and your passport to Travelex Counters at Changi Airport Terminal 3 or SingTel stores.

More details of the redemption locations can be found here.

For General enquiries on the Singapore Travel Pass, please contact HL Assurance Customer Care Hotline at:

Phone / WhatsApp : +65 6702 0202
Monday to Friday 9.00am – 6.00pm

For enquiries related to the 2 in 1 Tourist SIM card, please contact SingTel Customer Service hotline:

1800 482 2800 / +65 6482 2800 (calling from overseas)
Monday to Sunday 8.30am – 8.30pm, including public holidays.

All travellers are strongly encouraged to buy travel insurance covering costs related to COVID-19, with coverage of at least S$30,000*.

Short term visitors who are not fully vaccinated will be required to purchase travel insurance covering COVID-19 as a condition of entry.

Travellers will have to pay for their own treatment costs if the insurance coverage is insufficient.

* (based on COVID-19 bill sizes at private hospitals)

  • $50,000 Hospitalization coverage related to Covid-19 and Accidental injuries
  • Accidental Death & Permanent Disablement cover of up to $20,000
  • Travel inconvenience benefits
  • Repatriation of Mortal Remains in the event of death due to Covid-19

Kindly refer to the Full Benefits and Coverage table below:

Coverage Limit
Medical Expenses in Singapore
COVID-19 Hospitalization or Medical Treatment Facility Expenses $50,000
Accidental Hospitalization Expenses
Personal Accident
Accidental Death & Permanent Disablement $20,000
Travel Inconvenience
Loss of Baggage and Personal Effects $200
Personal Money $200
Personal Document $200
Delayed Baggage - ($100 for every 6 hours) $200
Trip Curtailment $300
Travel Delay - ($100 for every 6 hours) $300
Flight Overbooked - ($100 for every 6 hours) $200
Other Benefits
Repatriation of Mortal Remains $150,000
The Insurance Policy is underwritten by HL Assurance Pte. Ltd.

Coverage is for 7 days from the policy start date.

You can contact our 24hr Assistance Services Hotline at +65 69226009 or WhatsApp +65 3129 2880 to request for telemedicine consultation.
Telemedicine consultation will take place within 2 hours from request.

The consultation is complimentary. If you require further medical assistance or treatment, additional charges will be charged to the policy holder by the provider.

You can submit your claims through

Kindly refer to our Policy wordings for more details.

You can download hi!App (free access) or go to (free access) or call *100*1# to check your SIM card balance and expiry.

Dial 019 <Country Code><Area Code><Tel. No.>

Simply ensure that your setting for APN (Access Point Name) is set to hi!card in your phone’s internet settings.

DataRoam bundled with your 2-in-1 Tourist SIM and EZ-link card is activated immediately upon registration of SIM card and valid for use before expiration date.

If you need more data overseas, you can go to hi!App or to purchase hi!DataRoam Plans. When overseas, call *100# to activate your DataRoam Plans within 30 days from purchase.

7 days.

  • Unlimited data* on Facebook, WhatsApp, Line and WeChat
  • 1 GB data roam for Australia, Malaysia, Indonesia and Thailand
  • 500 mins local calls & 30 mins IDD calls**

* Fair usage of 1GB per day applies for free access to Facebook, LINE, WeChat, WhatsApp.
** Local and international calls are charged based on per minute block.

The EZ-Link card is a contactless stored value card used mainly for public transit in Singapore. It is accepted on all public buses, MRT/LRT and selected taxis. It is also accepted as a mode of payment at more than 30,000 merchant acceptance points island-wide.

You can top up EZ-Link cards at all General Ticketing Machines at bus interchanges and train stations, TransitLink Ticket Offices, 7-Eleven and many other selected top-up points in Singapore.

Each EZ-Link card has a validity of 5 years from the date of encoding.

The 2 in 1 Tourist SIM and EZ-link card once sold, are non-refundable or non- exchangeable for cash or any product. There will be no refund for all EZ-Link card costs and any unused value upon card loss, damage or expiry. You are responsible for the safe-keeping and usage of your 2 in 1 Tourist SIM and EZ-link card.