Important Notice

The Ministry of Foreign Affairs has put up travel advisories against non-essential travel to Israel and Palestinian Territories. Please click here if you intend to or have purchased a travel plan to these areas.

Purchase your travel insurance policy with HL Assurance and you’ll have the chance to win a flight ticket of your choice to your dream destination. The more you purchase, the more points you earn and the more chances of winning! Terms apply.

 

HOW TO PARTICIPATE

Step 1

Get your dream holiday!

Step 2

Protect you and your family with our COVIDSafe Travel Protect360.

Step 3

Stand a chance to WIN a flight ticket of your choice

Refer to the table below for point allocation.

Eligible ProductsPoints awarded
COVIDSafe Travel Protect360 (Annual)5
COVIDSafe Travel Protect360 (Annual Family)10
COVIDSafe Travel Protect360 (Single)1
COVIDSafe Travel Protect360 (Single Family)2

For Terms and Conditions, click here

Limited Time Offer, Ends 29 Feb

current promotion

Single Trip

Travel Insurance Promotion
50% Discount, NCD

Be protected from COVID-19 with the new travel insurance offer in Singapore – COVIDSafe0 Travel Protect360! Not only will you be covered for Overseas Medical Expenses and Trip Cancellation due to COVID-19 under our travel protection plan, but we are also now rewarding you with No Claim Discount. *Terms apply.

Please refer to below Single Trip Travel Insurance Promotion Terms and Conditions for more redemption details.

Annual Unlimited

Annual Travel Insurance Promotion
50% Discount, NCD

Travelling more than twice in a year? Get our annual multi-trip insurance policy and additional travel perks at just $0.52 / day. This travel insurance annual promotion in Singapore could be better value than buying single trip insurance for each holiday! Take advantage of our best annual travel insurance promotion and discounts today!

Please refer to below Annual Multi Trip Travel Insurance Promotion Terms and Conditions for details.

COVIDSafe Travel Protect360.

Packed with all-inclusive enhanced benefits to give you peace of mind, COVIDSafe Travel Protect360 is the best travel insurance with COVID-19 coverage in Singapore. Choose from a variety of recommended plans that secure protection and peace of mind today: single trip, annual, long term, family, seniors and more.
Buy your travel insurance online to ensure a hassle-free trip for you and your loved ones.

Enhanced Benefits with COVID-19 Cover

*NEW FEATURE* Making your vacation safe even during a pandemic

Get a peace of mind when you are travelling during the pandemic with our new COVID-19 benefits for Travel Protect360! Even if you require medical assistance or trip cancellation due to COVID-19, you can be assured that you are well covered!

Travel No Claims Discount

Get Rewarded for Safe Travels

We want to celebrate your safe travels with you! If you do not make any claims from your travel insurance, you get additional up to 10% off your next travel insurance purchase on top of our promotions.

Travel Inconvenience Protection

Be protected with comprehensive Travel Inconvenience cover

No traveller will wish for travel cancellations and travel interruptions and we are here to protect you from these inconveniences! No matter if it is the loss of baggage or insolvency of travel agencies, be assured that you are well protected!

Why You Should Choose Our COVID-19 Travel Insurance in Singapore?

Packed with all-inclusive enhanced benefits to give you peace of mind, COVIDSafe Travel Protect360 is the best travel insurance with COVID-19 coverage in Singapore. Choose from a variety of recommended plans that offer secure protection and peace of mind today: single trip, annual, long term, family, seniors and more. Buy your travel insurance online to ensure a hassle-free trip for you and your loved ones.

24/7 COVID-19 Travel Concierge

With regional alarm centres available 24/7, you can travel with peace of mind, knowing support is #OneClickAway. Connect with Global Teleconsultation via your communication method of choice. Click here to find out more.

Best COVID-19 Travel Insurance Coverage

Travelling during a pandemic can be stressful, not knowing if your insurance plans provide proper coverage. With our enhanced COVIDSafe Travel Protect360 Insurance, you can travel knowing that you are covered up to $200,000 in overseas medical expenses incurred due to COVID-19.

COVID-19 Quarantine Allowance

Be reimbursed with up to $1,500 even when you are quarantined overseas as part of our many COVID-19 travel insurance coverage benefits.

Enjoy No Claim Discount

If you do not make any claims from your travel insurance, you get up to 10% off your next travel insurance purchase with HL Assurance.

Greater Flexible Coverage

If you have to make changes to your trip due to the COVID-19 pandemic, COVIDSafe Travel Protect360 allows you to make adjustments to your policies. When your family is protected by COVIDSafe Travel Protect360 insurance, we are happy to make adjustments even when the trip needs to be cancelled because of one person in the family.

Stay Protected From Travel Inconvenience

Be it loss of baggage or insolvency of travel agencies, our comprehensive COVID-19 travel insurance cover ensures that you are well protected from travel cancellations, travel interruptions and other inconveniences! Buy your travel insurance online today.

Enhanced Benefits of our Travel Insurance

With our enhanced travel insurance, you can now be ready for all your adventures and travel with peace of mind.
COVIDSafe Travel Protect360 insurance provides the comprehensive travel insurance coverage you need for your holiday.

20210714-COVID--Travel-Icon

COVID-19 Cover

Accident - Casualty

Overseas Medical Expenses

NCD-Travel-Icon

Travel No Claims
Discount

Inconvenience-Travel-Icon

Extensive Travel
Inconvenience Benefits

What Our Customers Have To Say About Us

  Preferred Travel Insurance in Singapore

Customer Review by Lee Meng Tong

Thank you so much for your efforts in processing and finalising my travel claims. My wife and I are very appreciative of the care and excellent service provided by you and your staff. Rest assured that HL Assurance would be our preferred insurance for all our travels.

  Hassle-Free Claims

Customer Review by Jack Wong

For my annual travel insurance, I always go with HLAS, their price is most reasonable with good enough coverage and the claim process is hassle-free. I always recommend my friends and colleagues to them.

  Prompt And Excellent Service

Customer Review by H L

What professionalism! Prompt and excellent service for travel insurance as well as car insurance. I had immediate attention and was certainly impressed! 😀👌🏻

 Seamlessly Easy And Convenient

Customer Review by Rasidah Maya

We get our travel insurance regularly from HL Assurance. Seamlessly easy and convenient online purchase. Thank you Jerry He for assisting me with the changes I needed and the advice given for my queries.

 Good Choice For Travel Insurance

Customer Review by Choon Xiang

I am really inspired with HLAS travel NCD. You get rewarded for Safe Travels which everyone wishes. No doubt is your good choice for travel insurance.

COVIDSafe Travel Protect360 Insurance Promotion Terms And Conditions
Promotion Terms and Conditions
  • The promotion is held from now until 30 June 2024, customers who purchase any Travel Insurance policy (COVIDSafe Travel Protect360 Single Trip or Travel Protect360 Annual Trip) will automatically be enrolled into COVIDSafe Travel Protect360 No Claim Discount programme.
  • For COVIDSafe Travel Protect360 Single Trip Policyholder(s) who return from Trip and has no claims within stipulated timeframe of 30 days from the policy end date, will be eligible for a 5% discount promotion code.
  • For subsequent travel purchases with the utilising the 5% discount promotion code, where the policyholder(s) who return from Trip and has no claims within stipulated timeframe of 30 days from the policy end date, will be eligible for an additional 10% discount promotion code.
  • Thereafter for subsequent travel purchases utilising the 10% discount promotion code, where the policyholder(s) who return from Trip and has no claims within stipulated timeframe of 30 days from the policy end date, will be capped at 10% discount promotion code.
  • For COVIDSafe Travel Protect360 Annual Plan Policyholder(s) who has completed the policy period of one (1) year and has no claims during the policy period and within stipulated timeframe of 30 days from the policy end date, will be eligible for a 10% discount promotion code refund upon the next Travel Protect360 Annual Plan renewal.
  • Promotional codes provided for the Single Trip can only be utilised for the next Single Trip purchase and can only be used once.
  • The promotional codes are not transferable.
  • Should there be any claims incurred, the No-claims discount promotion code will no longer be applicable.
  • Each policy is only eligible for one promotion code.
  • All discount promotion codes will be sent via email provided by the policyholder.

    Note: Swipe left or right to view the full table on your mobile screen.

    COVIDSafe Travel Protect360 Single Trip COVIDSafe Travel Protect360 Annual Plan
    Qualifying Plan Types Basic / Enhanced / Superior Basic / Enhanced / Superior
    No Claim Discount 1st purchase with no claims 30 days after policy end date Additional 5% for next COVIDSafe Travel Protect360 Single Trip purchase. Additional 10% for next COVIDSafe Travel Protect360 Annual Plan renewal
    Subsequent  purchase with no claims 30 days after policy end date. Additional 10% for next COVIDSafe Travel Protect360 Single Trip purchase.
  • HL Assurance, at any time, at its sole discretion and without prior notice, can vary, modify, delete or add to these terms and conditions. Please refer to the policy wording for full details.
  • In the event of any dispute, HL Assurance management’s decision is final.
  • HL Assurance’s full disclaimers, terms, and conditions apply to individual products. © 2024 HL Assurance is a registered service mark of Hong Leong Group. HL Assurance Private Limited Co. Reg. No. 201229558W.
  • “HL Assurance” means HL Assurance Private Limited.
  • HL Assurance’s Travel Insurance is underwritten by HL Assurance Pte. Ltd. Co. Reg. No. 201229558W. This policy is protected under the Policy Owner’s Protection Scheme, which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic, and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact HL Assurance Pte. Ltd. or visit the GIA or SDIC websites (www.gia.org.sg or www.sdic.org.sg). This is not a contract of insurance. Accordingly, the information should be read and construed in the light of, and subject to, all terms and conditions contained in the Policy. Full details are stated in the Policy.
  • The promotion is held from now until 27 June 2024.
  • Eligible customers who successfully purchase any COVIDSafe Travel Protect360 Single Trip policies during the Promotion Period will be entitled to 50% discount.
  • This promotion is only applicable for new purchases made via HL Assurance website at www.hlas.com.sg/personalinsurance/travelinsurance.
  • New purchases refer to purchases via HL Assurance website (as per stated above), and are not applicable to any purchase from HL Assurance’s agency partner.
  • This promotion is not valid with any ongoing travel discounts, schemes or privileges.
  • HL Assurance, at any time, at its sole discretion and without prior notice, can vary, modify, delete or add to these terms and conditions. Please refer to the policy wording for full details.
  • In the event of any dispute, HL Assurance management’s decision is final.
  • HL Assurance’s full disclaimers, terms, and conditions apply to individual products. © 2021 HL Assurance is a registered service mark of Hong Leong Group. HL Assurance Private Limited Co. Reg. No. 201229558W.
  • “HL Assurance” means HL Assurance Private Limited.
  • HL Assurance’s Travel Insurance is underwritten by HL Assurance Pte. Ltd. Co. Reg. No. 201229558W. This policy is protected under the Policy Owner’s Protection Scheme, which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic, and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact HL Assurance Pte. Ltd. or visit the GIA or SDIC websites (www.gia.org.sg or www.sdic.org.sg). This is not a contract of insurance. Accordingly, the information should be read and construed in the light of, and subject to, all terms and conditions contained in the Policy. Full details are stated in the Policy.
  • The Mid-Year Deal Promotion is held from now until 29 May 2024.
  • Eligible customers who successfully use the promo code ‘MIDYEAR5’ to purchase any COVIDSafe Travel Protect360 Single Trip policies during this Promotion Period will be entitled to an additional 5% off the base discount.
  • This promotion is only applicable for new purchases made via HL Assurance website at www.hlas.com.sg/personal-insurance/travelinsurance.
  • New purchases refer to purchases via HL Assurance website (as per stated above), and are not applicable to any purchase from HL Assurance’s agency partner.
  • This promotion is not valid with any ongoing travel discounts, schemes or privileges.
  • HL Assurance, at any time, at its sole discretion and without prior notice, can vary, modify, delete or add to these terms and conditions. Please refer to the policy wording for full details.
  • In the event of any dispute, HL Assurance management’s decision is final.
  • HL Assurance’s full disclaimers, terms, and conditions apply to individual products. © 2024 HL Assurance is a registered service mark of Hong Leong Group. HL Assurance Private Limited Co. Reg. No. 201229558W.
  • “HL Assurance” means HL Assurance Private Limited.
  • HL Assurance’s Travel Insurance is underwritten by HL Assurance Pte. Ltd. Co. Reg. No. 201229558W. This policy is protected under the Policy Owner’s Protection Scheme, which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic, and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact HL Assurance Pte. Ltd. or visit the GIA or SDIC websites (www.gia.org.sg or www.sdic.org.sg). This is not a contract of insurance. Accordingly, the information should be read and construed in the light of, and subject to, all terms and conditions contained in the Policy. Full details are stated in the Policy.
  • The promotion is held from now until 30 June 2024.
  • Eligible customers who successfully purchase any COVIDSafe Travel Protect360 Annual Trip policies during the Promotion Period will be entitled to a 50% discount, provided that the policy is not subsequently cancelled.
  • This promotion is only applicable for new purchases made via HL Assurance website at www.hlas.com.sg/personalinsurance/travelinsurance.
  • New purchases refer to purchases via HL Assurance website (as per stated above), and is not applicable to any purchase from HL Assurance’s agency partner.
  • This promotion is not valid with any ongoing travel discounts, schemes or privileges.
  • HL Assurance, at any time, at its sole discretion and without prior notice, can vary, modify, delete or add to these terms and conditions. Please refer to the policy wording for full details.
  • In the event of any dispute, HL Assurance management’s decision is final.
  • HL Assurance’s full disclaimers, terms, and conditions apply to individual products. © 2021 HL Assurance is a registered service mark of Hong Leong Group. HL Assurance Private Limited Co. Reg. No. 201229558W.
  • “HL Assurance” means HL Assurance Private Limited.
  • HL Assurance’s Travel Insurance is underwritten by HL Assurance Pte. Ltd. Co. Reg. No. 201229558W. This policy is protected under the Policy Owner’s Protection Scheme, which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic, and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact HL Assurance Pte. Ltd. or visit the GIA or SDIC websites (www.gia.org.sg or www.sdic.org.sg). This is not a contract of insurance. Accordingly, the information should be read and construed in the light of, and subject to, all terms and conditions contained in the Policy. Full details are stated in the Policy.
COVIDSafe Travel Protect360 Insurance Benefits And Coverage
What our Travel Insurance in Singapore Covers

Read the full terms and conditions

Note: Swipe left or right to view the full table on your mobile screen.

Coverage
( represents the new and improved benefits )
Basic
No COVID Coverage
Enhanced Superior
Popular
Premier
Medical And Other Expenses
Overseas Medical Expenses
Adult (age 70 years and below)150,000 250,000500,000750,000
Adult (age above 70 years)50,00050,000100,000100,000
Child 100,000 100,000100,000100,000
Medical Expenses in Singapore (Capped at S$100 per visit where no initial treatment was sought overseas)
Adult (age 70 years and below) 10,00015,00020,00025,000
Adult (age above 70 years)1,0001,5002,5005,000
Child 1,0001,5002,5005,000
Compassionate Visit 3,0005,00010,00015,000
Repatriation of Mortal Remains UnlimitedUnlimitedUnlimitedUnlimited
Overseas Funeral Expenses1,0001,5002,0002,500
Return of Minor Children 3,0005,0008,00010,000
Emergency Medical EvacuationUnlimitedUnlimitedUnlimitedUnlimited
Overseas Hospital Cash Benefit
(S$200 for every 24 hours)
10,00015,00020,00025,000
Hospital Cash Benefit in Singapore
(S$200 for every 24 hours)
6001,0001,6002,000
Personal Accident
Accidental Death & Permanent Disablement
Adult (age 70 years and below) 200,000250,000300,000350,000
Adult (age above 70 years)50,00050,00050,00050,000
Child 50,00050,00050,00050,000
Credit Card Outstanding Balance1,0001,5002,0002,500
Cash Relief for Death due to Accident3,0004,0005,0006,000
Child Education GrantNA50,00050,00050,000
Benefit per ChildNA5,0005,0005,000
Travel Inconvenience
Loss of Baggage and Personal Effects3,0005,0007,0008,000
Personal Money250250500500
Personal Documents2,0003,0004,0005,000
Emergency Phone Charges100100100100
Delayed Baggage

For every 6 hours while overseas

After 6 hours in Singapore
800

100

100
1,000

100

100
1,200

100

100
1,500

100

100
Trip Cancellation 5,0007,00012,00015,000
Trip Curtailment3,0005,0008,00010,000
Travel Delay
(S$100 for every 6 hours)
1,0001,0001,0001,000
Travel Postponement5001,0001,5002,000
Travel Misconnections
(S$100 for every 6 hours)
200200200200
Trip Disruption5001,0002,0003,000
Flight Overbooked
(S$100 for every 6 hours)
100100100100
Flight Diversion
(S$100 for every 6 hours)
1,0001,0001,0001,000
Hijack of Common Carrier
(S$100 for every 6 hours)
5001,0002,0003,000
Kidnap & Hostage
(S$500 for every 6 hours)
NA2,5005,0007,500
Insolvency of Travel Agency NA1,0002,0003,000
Liability
Personal Liability500,000500,0001,000,0001,000,000
Lifestyle
Loss of Home Contents due to Burglary1,0001,5002,0002,500
Golfing "Hole in One"150250350450
Credit Card ProtectionNA6001,0001,500
Rental Car Excess 500 7501,000 1,250
Enhanced Medical Benefits (for COVID-19)
Overseas Medical Expenses due to COVID-19
Adult (age 70 years and below) NA50,000150,000200,000
Adult (age above 70 years) NA25,00075,000150,000
Child NA50,000150,000200,000
Overseas Hospital Cash Benefit due to COVID-19
($100 for every 24 hours)
NA1,0002,0003,000
Overseas Quarantine Allowance due to COVID-19 NA5001,0001,500
For every 24 hoursNA50100150
Repatriation of Mortal Remains due to COVID-19 NAUnlimitedUnlimitedUnlimited
Emergency Medical Evacuation due to COVID-19 NAUnlimitedUnlimitedUnlimited
Enhanced Travel Inconvenience (for COVID-19)
Trip Cancellation due to COVID-19 NA1,0002,0003,000
Trip Postponement due to COVID-19 NA7501,5002,000
Trip Curtailment due to COVID-19 NA1,0002,0003,000
Policy Owners’ Protection Scheme

This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact HL Assurance Pte. Ltd. or visit the GIA or SDIC websites ( www.gia.org.sg or www.sdic.org.sg).

COVIDSafe Travel Protect360 Insurance FAQs
Frequently Asked Questions for COVIDSafe Travel Protect360 Insurance

A: Yes. We pay for the medical expenses, up to the Sub-limit, reasonably incurred by you in Singapore within 30 days after your return from the trip.

A: Yes. The Company will indemnify you up to the Benefits Payable under the Policy for the treatment sought within three (3) days after your return from the Journey where initial treatment for Bodily Injury or Sickness was not sought overseas, up to a maximum of thirty (30) days from the date of first treatment in Singapore.

A: You will need to submit a claim within thirty (30) days upon returning to Singapore.

A: If your loss arises out of robbery, burglary or theft, you should report the loss to the local police within 24 hours after the loss / incident and obtain a written statement from the police to substantiate your travel insurance claim.

A: One of the benefits of our travel insurance is the 24 hours Travel, Emergency Medical and Evacuation Assistance which provides for loss of travel documents and baggage, air ticket arrangements, emergency medical evacuation, referral services for interpreters / translators, legal, embassy, hospital admission and other medical facilities etc. These services are available 24/7 by calling our Hotline at (65) 6922 6009.

A: No. Our Travel Insurance Policy excludes all pre-existing medical conditions prior to the trip.

A: No. Our travel insurance policy does not cover any pregnancy-related issues.

A: Yes, dental treatment is covered (as a result of Bodily Injury only).

A: No. The travel insurance plan does not cover you if you are travelling contrary to the advice of any Qualified Medical Practitioner or for the purpose of obtaining medical treatment.

A: No. Our travel insurance does not cover adventure activities. You can find the list of exclusions in our policy wordings.

A: A 3-day waiting period applies only to trip cancellation, postponement, and curtailment due to COVID-19 in Enhanced Travel Inconvenience (for COVID-19).

A: Buying your travel insurance from HL Assurance is a straightforward process. You can purchase your desired policy online. Simply visit our travel insurance section, select the plan that suits your needs, and follow the steps for a hassle-free purchase experience.

A: Yes. This is subject to our underwriter’s approval. You can call or email us before the policy expires. If you’re wondering where to buy travel insurance for extended trips, you can easily do so through our website or contact our customer support at 6702 0202 for assistance.

A: Generally, travel insurance should be purchased before your trip commences.

A: You may cancel the Policy before the start of your trip with administrative charges applicable.

A: Single Trip Travel Insurance provides coverage for the destination you’ve indicated. Meanwhile, an Annual Trip Travel Insurance gives better value should you have already planned to go on more than two trips in the year.

A: Please indicate the countries you will be travelling to when you buy your travel insurance online. If you’re wondering where to buy travel insurance online, simply visit our website’s travel insurance section for a seamless online purchase experience.

A: You can find out more about our Terms and Conditions for COVIDSafe Travel Protect360 here.

A: We provide comprehensive travel insurance coverage of four (4) levels with diverse limits: Basic, Enhanced, Superior and Premier. Though the limits vary, the coverage is broad and has everything you’re looking for in a travel insurance plan.

All plans cover the following travel benefits:

  • Overseas Medical Expenses (Child, Adult, Senior / Elderly)
  • Medical Expenses in Singapore
  • Personal Accident: Accidental Death & Permanent Disablement
  • Travel Inconvenience
  • Travel Postponement
  • Travel Misconnections
  • Insolvency of Travel Agency (Excluding Basic Plan)
  • Trip Disruption
  • Flight Inconvenience and Diversion
  • Hijack of Common Carrier
  • Kidnap & Hostage (Excluding Basic Plan)
  • Personal Liability
  • Loss of Home Contents
  • Credit Card Protections (Excluding Basic Plan)
  • Rental Car Excess
  • Enhanced Medical Benefits due to COVID-19 (Excluding Basic Plan)
  • Enhanced Travel Inconvenience, Cancellation, Postponement or Curtailment due to COVID-19 (Excluding Basic Plan)

Chat with us if you have any questions via WhatsApp and we will be happy to answer your queries!

Claims

For 24-Hour Emergency Travel Assistance Service, please contact 6922 6009.

File a Travel Insurance Claim

Claims Procedure and Documentation

Please submit your claim to us with the original Claim form and supporting documents within 30 days upon returning from your trip.

Common documents required for all Travel Insurance Claims:

      • Claim Form
      • Copy of flight itinerary
      • Proof of travel, i.e. original boarding pass, air tickets, copy of passport, etc.

Supporting documents needed when making a claim for:

        1. Personal Accident, Medical, Dental and Other Expenses
          • Medical Report and Medical Certificate
          • Original Medical bills / receipts
          • Death Certificate, autopsy report, coroner’s findings, if applicable (for death claim)
          • Documentary proof of relationship between deceased and claimant (for death claim)
          • Motor accident report / police report (for injury / death resulting from a traffic accident)
        2. Baggage & Personal Effects
          • Baggage loss or damage report / Property irregularity report from the carrier / airline
          • Baggage tag(s) issued from the carrier / airline during check-in
          • Written confirmation of carrier / airline’s settlement / rejection of claim for damage / loss of property
          • Photographs of damaged items
          • Original purchase receipts of damaged/lost items
        3. Money & Documents
          • Copy of police report lodged at place of loss within 24 hours
          • Receipts for replacement of passport / visa
          • Transportation and / or hotel bills / receipts incurred for replacement of document
        4. Baggage Delay (at the scheduled overseas destination)
          • Baggage delay report
          • Baggage tag(s) issued from the carrier / airline during check-in
          • Written confirmation from carrier / airline on reason and duration of delay
          • Acknowledgement receipt of baggage received
        5. Trip Cancellation / Curtailment
          • Medical Report and other medical documents / Death Certificate
          • Proof of relationship (if due to sickness, injury or death of related person)
          • Written advice or medical certificate from a Registered Medical Practitioner to cancel / curtail trip
          • Original tour booking invoice / receipt
          • Travel agent and / or airline’s confirmation of the refund amount
          • Original invoice / receipt for charges incurred in amending or purchasing additional air ticket (for trip curtailment)
        6. Travel Delay or Travel Misconnection or Overbooked Flight or Flight Diversion
          • Written confirmation from carrier / airline on reason and duration of delay, overbooked flight, travel misconnection, and / or diversion
          • Air ticket and Boarding pass
        7. Loss of Home Contents due to Burglary
          • Copy of police report lodged within 24 hours upon discovery
          • Invoice of damaged items / quotations
          • Original photographs of damaged items
        8. Personal Liability
          • Do not admit any liability or make any offer, promise or payment without our prior consent
          • Forward all correspondence / documents from third parties concerning the accident to us immediately
          • Copy of police report lodged (if applicable)

We will contact you for any additional documents that may be required.

Claim Form

You may submit your claims online. Kindly note that it may take longer to process a claim if we require additional information or documents from you. For any claims enquiry, amendment of details or submission of supporting or original documents, please email our friendly claims officers at claims@hlas.com.sg with our acknowledgement reference number – MTC/YYYY/000000.

We will keep you updated on your claim(s) by email. You can also call our Hotline at 6922 6003 to check on your claim(s).

Thank you for insuring with us.

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