• At the occurrence of the incident, contact us at 6922 6003.
• Make a police report if the loss or damage is due to theft, burglary or malicious act.
• Take necessary steps to minimize further loss or damage.
• Take photographs of the damaged items and retain the items for our inspection.
• Assist and cooperate with the loss adjuster who may be sent to assess the situation.
• Complete the claim form and submit it with the necessary supporting documents to us

• Original duly completed and signed claim form
• Photographs of damaged property and/or CCTV footage showing circumstances of incident
• Assessment Report from repairer on the cause and extend of damage
• At least two (2) Repair / replacement quotations of the damaged / lost property

Property / Fire Claim Form (PDF)

We will contact you for any additional documents that may be required.

Please submit the claim form, together with the required original documents to substantiate your claim, by post to HL Assurance office at 11 Keppel Road #11-01 ABI Plaza Singapore 089057.

Kindly note that we can only assessed the claims in full details upon receipt of the original documents. We will contact you for any additional documents should it be required.

For any claims enquiry, please email us at claims@hlas.com.sg.