For 24-Hour Emergency Car Assistance Service, please contact 6922 6009.
File a Car Insurance Claim
What should I do in the event of a Traffic Accident?
If you have an accident, try to stay calm and check if anyone is injured. Do not admit or discuss liability. If someone is injured, please do not attempt to move the injured or the vehicles, unless absolutely necessary. Call 995 or 999 for ambulance and police assistance.
Exchange particulars with all parties involved and including Vehicle numbers, Name, NRIC/FIN number, Telephone number, Address and Insurer.
Take photographs of all the vehicles involved in the accident and a view of the accident scene. These are to be included in the accident report to be filed later. Obtain the particulars of any witness to the accident.
Documents needed to make a claim
- Accident report
- Completed claim form (for windscreen claims only)
- Police report (where applicable)
- Particulars of witness, if any
- Medical / Specialist reports (for injury claims)
- Bills / Invoices of incurred expenses, e.g. towing fees, medical fees etc.
- Any other documents supporting your claim
You can submit the above original documents to substantiate your claim by fax at 6224 1923 or email at firstname.lastname@example.org or post to HL Assurance office at 11 Keppel Road #11-01 ABI Plaza Singapore 089057.
Call our 24 hours Emergency Hotline at 6922 6009 or call any of the nearest HL Assurance Approved Workshop. Avoid all unauthorized tow-truck operators or repair workshops and be sure to verify the service provider before you hand over your vehicle. To view the list of HL Assurance Approved Workshops, please click here
Damage to Windscreen or Window
Our exclusive Windscreen repairer can provide mobile service to repair or replace your Windscreen or windows excluding glass roof. The repair or replacement of glass roof t will be categorised under Vehicle Own Damage Claim and is subject to Own Damage Excess.
Reporting an accident
Under the Motor Claims Framework endorsed by the General Insurance Association of Singapore, you are required file an accident report to your insurer within 24 hours
or the next working day, even if you are not claiming on your own insurance or even when there is no damage to your vehicle. If not, your No Claim Discount (NCD) will be affected.
Reporting to the police
If an accident involves injury, hit-and-run situation, damage to a government vehicle or property, foreign vehicle, pedestrian or cyclist, a police report must be lodged.
Accidents outside of Singapore
Lodge a police report at the place of which the accident or loss occurred immediately. Once you have returned to Singapore, report this incident to us with a copy of the police report.
If you need towing, please call our 24 hours Emergency Hotline at 6922 6009. We will bear the reasonable cost of towing charges up to S$500.
Claims received from Third Party
Immediately forward to us all forms of written communication from third parties regarding the accident. Read HL Assurance Policy Details for more information, including policy terms and conditions.
Property / Windscreen Claim Form (PDF)